As a restaurant owner, you have many things to consider, from staffing and training to marketing and cost control. Your restaurant’s EPoS system can make you efficient or prevent you from doing anything right.
Electronic Point of Sale, or EPoS, is an essential tool for your restaurant’s operations and management. When used right, it can significantly decrease the burden of running a restaurant.
The right EPoS system not only makes orders and accepts payments but also helps your restaurant management become more efficient and capable of providing a great customer experience.
So, if your restaurant EPoS is just good, maybe it’s not good enough.
In this article, we will show you some warning signs that it’s time to change your restaurant EPoS system.
8 Signs You Need to Change Your Restaurant EPoS
These are the warning signs that your restaurant’s EPoS system isn’t working right. If you see any of these signs, you should immediately consider changing your EPoS system.
Your Current EPoS is Technologically Incompatible
As the field of food tech progresses, so should your EPoS system. If your EPoS is technologically challenged, you must look for an alternative immediately.
Modern-day EPoS should be equipped with features like online ordering, online payment integration, supporting multiple payment methods, table reservations, etc.
If your EPoS doesn’t support any of these features, consider replacing it as soon as possible.
It Has Poor Customer Support
Technology isn’t immune to errors, no matter how advanced or sophisticated. And your restaurant EPoS system isn’t any different.
You may also have to upgrade the software for better performance. All these require an EPoS system with solid customer support.
If you can’t reach customer support when needed, or your problem isn’t resolved promptly, you must change your current EPoS system.
Requires Extensive Training
In the restaurant business, turnover rates are notably high, especially among junior staff. That’s why it’s impractical to invest in a complex restaurant EPoS system that demands extensive software training.
Your team members who operate the EPoS might not possess advanced tech skills, so opt for an EPoS with an intuitive and detailed User Interface for seamless operation.
Not User Friendly
In the restaurant industry, EPoS systems come packed with impressive features and lightning-fast functions. But here’s the thing: if you can’t figure out how to use them effectively, all those fancy features go to waste.
Unfortunately, many providers make their designs overly complicated, leaving you and your staff struggling to understand everything. If your EPoS system is slowing you down instead of speeding things up, it’s time for a change.
What you really need are simple interfaces with clear icons that make it easy to find the information you need quickly.
The good news? There are solutions out there designed to make your life easier and your workflow smoother.
Your Restaurant EPoS is Not in The Cloud
Is your EPoS system keeping you tied to your back office? Does it rely on software installed on just one computer, limiting your access from elsewhere? Are you constantly shelling out extra cash for software upgrades?
If you answered yes to any of these questions, it’s high time to consider moving to the Cloud.
Modern EPoS systems for restaurants, especially hybrid ones, offer the best of both worlds: features of local and cloud-based systems. They’re favoured for their flexibility, security, and constant accessibility. With these systems, you can access your data anytime, anywhere – whether you’re online or offline.
It Doesn’t Provide Enough Payment Options
Is your restaurant’s EPoS system keeping up with the diverse payment preferences of today’s diners? While swipe, dip, and tap options are essential, don’t forget about digital payment methods like Apple Pay, Google Pay, and Samsung Pay. Neglecting to offer these choices could potentially alienate customers, especially Millennials.
Moreover, relying on outdated technology not only slows down your servers or counter staff but also heightens the risk of errors and credit card fraud. It also lacks crucial features such as bill splitting or accepting multiple forms of payment (like cash and card).
If your EPoS system’s payment capabilities are falling short, it’s time to explore alternatives.
Your EPoS Isn’t Designed Specifically for Restaurants
As business owners’ demands evolve beyond what a traditional cash register can handle, the EPoS market has expanded to meet those needs, offering a plethora of solutions to choose from. Some specialise in particular industries, while others cater to a diverse range of merchants.
For restaurant owners, it’s crucial to seek out an EPoS solution crafted by a company that genuinely comprehends the intricacies of your industry.
A one-size-fits-all system won’t cut it when you require features explicitly tailored for restaurants, such as food inventory tracking, menu planning, floor plans, and detailed analytics.
With numerous EPoS providers out there, the key is to find the perfect match for you and your business.
Your Restaurant EPoS Lacks Reporting and Analysis Capabilities
Is your EPoS system empowering you with valuable insights about your restaurant? It absolutely should.
An effective EPoS technology can generate detailed analytics through regular reports, offering invaluable information such as profit margins for each menu item, staff performance evaluations, end-of-day summaries, and beyond.
If you’re relying solely on spreadsheets and intuition to drive your business decisions, it’s high time to explore alternative EPoS solutions.
Final Thoughts
Your EPoS system plays a crucial role in the fast-paced world of restaurant management. However, if it’s causing more headaches than efficiency, it’s time to reconsider.
Look for signs like technological limitations, poor customer support, or a lack of user-friendly features tailored to your restaurant’s needs.
Modern EPoS solutions offer streamlined operations, insightful analytics, and flexible payment options. One such solution is ChefOnline EPoS. It’s a high-tech, user-friendly, and integrated electronic point of sale that lets you meet all your business needs with the ultimate comfort.
Don’t settle for mediocrity – invest in a system that empowers your business to thrive.
